Refund Policy

Operator

SigFix is operated by Spendly (trading as Syntax Labs). All transactions are processed by Paddle.com as our Merchant of Record.

Refund Eligibility

We offer a 30-day refund policy from the date of purchase. Refunds are available if the service does not work as described.

How to Request a Refund

To request a refund, contact Paddle's customer service directly through your purchase confirmation email, or contact us at support@syntaxlabs.io and we will facilitate the refund process.

Processing Time

Refunds are processed by Paddle.com and typically take 5–10 business days to appear in your account, depending on your payment method.

Exceptions

Refunds may not be available in cases of misuse or violation of our Terms & Conditions.

Contact

For refund requests or questions, contact us at support@syntaxlabs.io or reach out to Paddle customer service.