Refund Policy

At SigFix (a project by Syntax Labs), we want you to be completely satisfied with our service. Since our payment infrastructure is powered by Paddle (our Merchant of Record), we adhere to strict consumer protection standards.

1. 14-Day Money-Back Guarantee

We offer a full 14-day money-back guarantee for all our products and tariff plans. If SigFix does not meet your expectations or solve your email signature issues, you are entitled to a full refund within 14 days of your original purchase.

This policy applies equally to both of our available plans:

• Annual Pro (Subscription): Eligible for a full refund within 14 days of the initial subscription activation.
• Lifetime Pro (One-time payment): Eligible for a full refund within 14 days of the purchase date.

2. How to Request a Refund

To request a refund, simply contact us via email at support@syntaxlabsapp.com within the 14-day period. Please include your purchase email and the order ID provided in your Paddle receipt. We process all eligible refund requests within 2–3 business days, no questions asked.

3. Subscription Cancellation

You can cancel your Annual Pro subscription at any time. Cancellation ensures that your subscription will not renew automatically for the next billing cycle. After cancellation, you will retain full access to all Pro features until the end of your current paid annual period.